A clear place to ask
Owners can submit requests connected to their own home. The property context is there from the start.
HOMEOWNER CARE
Their home.
Your care.
One connection.
Make your service easier to understand from anywhere. Give owners a place for their own property requests, work status and service-cost reports.
CASA OLIVA
Your properties Your home, cared for.
Weekly home checkCASA OLIVA · 14 SEPTEMBER
3 photos
Visit evidence
Everything looks good.
A clear record of the work, ready for your homeowner.
Doors, windows & securityChecked
Water, electricity & appliancesChecked
Garden & outdoor spacesChecked
3 photosVisit evidence
JDCompleted by Jamie09:42
Property activity
This monthWeekly home checkCompleted · 3 photos attached
Garden maintenanceCompleted by Alex
Owner requestTerrace furniture preparation
Key handover recordedSet A returned to office
HOMEOWNER NOTE
“We’re arriving on Friday. Could you prepare the terrace before we get there?”
OHOliva homeownerRequest linked to this property
Illustrative workspace · fictional property and team details
CARE THEY CAN SEE
Help owners feel closer
to a home far away.
The everyday work matters. A clear request and a useful update make your service tangible, even when the owner is in another country.
A view of the progress
Keep request and work status understandable, so an owner can see where things stand without reconstructing an email thread.
A record of service costs
Use client service-cost reports to explain the work and charges associated with property care. These reports are separate from your Keysted subscription.
FROM “COULD YOU CHECK?” TO “ALL SORTED.”
A simple request.
A complete care journey.
An owner asks you to inspect the terrace before their next visit. Capture the request, arrange the work and bring the update back to the same property context.
Villa Oliva · Owner requestExample
Request connected to Villa Oliva
Inspection assigned to Jules
✓ Completed with context
Their propertyA focused owner view
Requests Work status Home details Service costs
RELEVANT, PERSONAL, CLEAR
The information
that belongs to them.
Homeowner access is focused on the owner’s own properties. Give clients a useful view of their home and your service while your team manages the wider portfolio.
The owner experience and the operational workspace have different jobs. One helps you run the day. The other helps your client understand what is happening at home.
SAME HOME. DIFFERENT MOMENTS.
Care across the whole year.
Get the home ready.
Capture preparation requests, check the property and plan the work around the owner’s visit.
Keep a watchful eye.
Carry out agreed inspections and handle reported issues with a record of the work.
Make the next step clear.
Connect a new request to the home, assign responsibility and keep the status understandable.
Show the service behind it.
Bring relevant service costs into client reports so owners have context for the work.
GOOD TO KNOW
A considered
client experience.
Can owners see other customers’ properties?
The owner experience is scoped to the owner’s own properties. The wider operational portfolio belongs in your team workspace.
Are service-cost reports the same as my SaaS bill?
No. Client service-cost reports relate to the property care you provide. Your Keysted subscription is the separate software subscription for your business.
Does this promise automatic replies to every request?
No. Requests and status help your team manage care clearly. Your people remain responsible for reviewing requests, arranging the work and providing appropriate updates.
YOUR NEXT CHAPTER
Show owners the care
behind every visit.
Show us how you work. We’ll show you how your homes, team and daily tasks fit together in Keysted.