Know who is available
Bring availability into your planning decisions. Understand who can take a visit before making the assignment.
TEAM MANAGEMENT
Great people.
Working together.
Give the person at the desk and the people out visiting homes a shared picture of the work. Clear roles, useful context and fewer handover gaps.
COSTA COLLECTIVE
Team settings Team
Team members4Everyone connected
Assigned this week18Clear responsibility
Unassigned tasks0You’re all set
Your people
This weekTeam memberPropertiesWorkloadAvailability
JD
4 homesJamie DavisKeyholder · Team lead
5 tasks
09:00 – 17:00AvailableSL
6 homesSam LewisProperty caretaker
4 tasks
08:30 – 16:30AvailableAM
8 homesAlex MorganPool & maintenance
6 tasks
09:00 – 17:00AvailableTR
6 homesTaylor ReedHome preparation
3 tasks
10:00 – 16:00AvailableIllustrative workspace · fictional property and team details
A TEAM, NOT A TELEPHONE CHAIN
Everyone knows
their part of the day.
Match skills to the work
Use team skills to support the assignment of practical jobs, inspections and specialist visits.
Give the right access
Use roles to structure access and responsibilities. Let people work from the information relevant to their role.
THE HANDOVER MATTERS
A clear handover.
A better start.
When someone steps in, the property details and task instructions should already be there. Make the work understandable before the visit begins.
M
MayaPlanned visit
JJulesTaking over
PROPERTY CONTEXT
Villa Oliva · Home check
- Check terrace after overnight rain
- Key set K-014 · collection required
- Photograph the repaired kitchen tap
- Owner arrives on Friday afternoon
Illustrative task instructions
ONE TEAM. DIFFERENT RESPONSIBILITIES.
Built around the people
behind every home.
THE COORDINATOR
Keep the whole day in view.
Review open work, check who is available and manage assignments as circumstances change. Keep property context attached to the work you hand over.
THE FIELD TEAM
Arrive ready for the visit.
Open the assigned task, read the home’s instructions and update the job from the mobile web. Spend less time reconstructing the brief.
THE BUSINESS OWNER
Build a repeatable service.
See how properties, people and work fit together. Give colleagues a shared way of working as your portfolio and team develop.
MAKE THE EXCEPTION EASIER
Someone is off.
The work still makes sense.
Review the affected assignments, find available colleagues and hand over the property context. The useful information belongs to the business, so it can move with the work.
Wednesday · cover needed3 visits to review
Villa OlivaHome check · Jules available
ReassignCasa AlbaOwner arrival · Maya available
ReassignThe CourtyardMaintenance visit · skill required
ReviewSTART WITH A CLEAR TEAM SETUP
Good teamwork
starts before Monday.
- 01
Add your people
Set up the colleagues who help care for your properties.
- 02
Define responsibilities
Choose appropriate roles and add the skills that matter to your work.
- 03
Add availability
Make working availability part of the plan.
- 04
Assign with context
Give each task an owner, a property and clear instructions.
YOUR NEXT CHAPTER
A clearer day
for the whole team.
Show us how you work. We’ll show you how your homes, team and daily tasks fit together in Keysted.