Give requests a home
Connect every owner request to their property. Make it clear what needs attention and where the work belongs.
FOR HOMEOWNER CARE
Make distance
feel a little
smaller.
Your owners trust you with something personal. Give them a clearer view of the care behind their home, from the first request to the completed work.
Care that feels connected, wherever they are.A little more clarity. Every day.
THE RELATIONSHIP GOES BEYOND THE VISIT
Professional care.
A more personal experience.
Good communication starts with useful context: the right home, a clear request and a status that makes sense. Build the customer journey around those fundamentals.
Make progress understandable
Use a consistent way to manage and update the work. Help owners understand what has been requested, arranged or completed.
Explain the service costs
Use client reports to provide context for property-care charges, kept separate from your own software subscription.
EXAMPLE · BEFORE THE OWNER ARRIVES
They’re planning a holiday.
You’re preparing their home.
An owner is arriving on Friday and asks for a terrace check. The request belongs to the property, the team can arrange the visit, and the work status gives the owner something concrete to follow.
CASA OLIVA
Your properties Your home, cared for.
Weekly home checkCASA OLIVA · 14 SEPTEMBER
3 photos
Visit evidence
Everything looks good.
A clear record of the work, ready for your homeowner.
Doors, windows & securityChecked
Water, electricity & appliancesChecked
Garden & outdoor spacesChecked
3 photosVisit evidence
JDCompleted by Jamie09:42
Property activity
This monthWeekly home checkCompleted · 3 photos attached
Garden maintenanceCompleted by Alex
Owner requestTerrace furniture preparation
Key handover recordedSet A returned to office
HOMEOWNER NOTE
“We’re arriving on Friday. Could you prepare the terrace before we get there?”
OHOliva homeownerRequest linked to this property
Illustrative workspace · fictional property and team details
A SERVICE JOURNEY THAT MAKES SENSE
Every request has
a next step.
THE OWNER
“Could you check the terrace?”
A request starts with the home and the owner’s need, giving your team clear context.
THE COORDINATOR
Turn the request into work.
Review the request, agree the necessary work and make an assignment around the visit date.
THE TEAM
Visit with the details to hand.
Open the property and task context, carry out the work and record a useful update.
THE RELATIONSHIP
Make the outcome clear.
Keep the work status and relevant service information connected to the owner’s property.
KEEP THE EXPERIENCE FOCUSED
Their home.
The information that matters.
Owners see a view scoped to their own properties. Your team coordinates the portfolio, keys and work in the operational workspace. A different perspective for each side of the relationship.
O
OWNER VIEW
My home
Requests · Work status · Service costs
K
YOUR TEAM VIEW
The operation
Properties · People · Planning · Keys
START WITH THE SERVICE YOU PROVIDE
Make good care
easier to deliver.
An everyday client-care challengeA useful working habit
A request arrives without a clear property context.
Keep owner requests attached to their own home.
The owner asks where things stand.
Maintain an understandable work status.
A different colleague handles the next visit.
Leave the property instructions and work context together.
A property-care charge needs explaining.
Keep service-cost reporting connected to the client relationship.
YOUR NEXT CHAPTER
Put your care
into the customer experience.
Show us how you work. We’ll show you how your homes, team and daily tasks fit together in Keysted.